Client names are confidential under NDA; the numbers are real. References available on request.
Dispatchers were spending hours per shift re-keying rate confirmations, BOLs, and PODs from email into the TMS. We deployed a document agent that extracts, validates, and files paperwork automatically — with human review only on low-confidence cases.
Buying decisions ran on spreadsheets and instinct. We built SKU-level demand forecasts with automated retraining, wired directly into the replenishment workflow — and handed over the pipeline as infrastructure-as-code.
Support volume was scaling faster than headcount. We built a retrieval-grounded agent over their docs and account data that resolves routine questions in-product, with clean escalation and full conversation audit for the CS team.
Production planning lived in an unsupported desktop app. We rebuilt it as a cloud platform integrated with their ERP — migrated incrementally, line by line, with zero halted shifts — and designed the data model for the predictive-maintenance work that followed.
We are happy to walk through any engagement in detail and connect you with references.